bizApps (bizMail, bizMail+, bizLead) FAQs

Whether I send emails or not, my email provider charges me by number of subscribers in the lists. So even if I have 1 prospect appearing in 10 lists, I have to pay 10 times. How do you charge?

 One big difference between other email vendors and us is that we do not store a prospect multiple times. Our lowest packages allow a quarter million prospects. We charge based on the number of emails sent. Our lowest packages include 5,000 email deliveries and you can always buy more.

How can I use the behavior of a prospect for a campaign to drive further tasks?

  Our systems provide a wealth of behavior tracking that can be used to further personalize and customize follow on campaigns and other actions. bizMail tracking includes email opens, total sent, successfully delivered and failed (bounced and deferred). bizMail+, being released soon, also includes who opened the emails and lets you respond to them. bizLead, coming soon, has a complete spectrum of tracking leading to comprehensive business intelligence. Even if you start with bizMail, the work you put in will be preserved as you move between applications. All tracking is reported in real time.

Can I re-use the same campaign for new contacts?

  In our system, a campaign is a permanent asset. At any time you can change the list, the email message or any other component. The campaign can be run any number of times. We do not follow the concept of creating lists, email messages and campaigns for a single run.

What is your list review process? My current email vendor freezes my account until they review the list, which may happen on the next business day. These unnecessary delays result in business losses.

  We do not review lists and we do not freeze your account. We can do this because instead of adding bureaucracy, we add technology. We use technology to prevent sending emails to bad email addresses, to people who unsubscribe or mark your emails as spam.

Managing lists is cumbersome in my email system. It's hard to find prospects because they are spread out in various lists. How can I do that in your system?

  One big difference between other email vendors and us is that we do not store a prospect multiple times. You can directly search for the prospect without even bothering with the lists. You can search by the name or any other information you have. Once you find the prospect, you can see all the lists they are part of.

I have about a thousand plus lists. How can I search for one?

  We provide extensive list search functionality. You can search by the name, the size and the creation date. You can use any of these search parameters in combination. In case you know of a prospect that is on the list that you are looking for, you can go to the prospect details and see all the lists that prospect is in. In addition, whenever you need to work with a list, we usually have a selection box that lists all of them.

I have a long list of email messages. How can I search for one?

  We provide extensive email message search functionality. You can search by the title, subject, and the creation date. You can also search for words in the body of the email message. You can use any of these search parameters in combination. In addition, whenever you need to work with an email message, we usually have a selection box that lists all of them.

I would like to reuse a campaign. How can I find it?

  We provide extensive campaign search functionality. You can search by the title, list, email message, sender name, sender email, and last updated date. You can use any of these search parameters in combination. In addition, whenever you need to work with a campaign, we usually have a selection box that lists all of them.

Do you reject the whole data import file if there are any problems?

  No. You have the opportunity to review and correct errors. Any problem records are flagged and rejected. The good records are imported. If you choose to reject the import, the whole file is rejected and you can start over. If you accept, only the good records are kept.

I want to send out newsletters to the prospects I know and an introductory campaign to the new prospects. If I have a data file that has a mix of old and new prospects, it is a pain to sort them out manually. How can you help?

  You do not have to sort out them out manually. Our data import process performs many checks. It checks for and flags repeating records within the file as well as pre-existing prospects in your account. You can build up to 2 lists, one for the new prospects and one for the pre-existing ones.

Do I have to create a new list for each campaign? Do I have to create a new list every time I add a new prospect?

  No. One big difference between other email vendors and us is that you do not have to build a new list for each campaign. A list is a reusable asset that you can hook to any number of campaigns. You can edit your list at any time.

How do I make sure my email messages remain responsive and mobile friendly?

  You do need a little knowledge of HTML and strategic approach to make your email messages responsive and mobile friendly. Our pre-built templates are already responsive. Our higher level applications, bizLead onwards, provide for a special mobile friendly message to be included in the campaigns.

Can I use my own multi-media such as audio, video, or pdf files when building email messages?

  Yes, you can. All you have to do is load the media files and use them in the email message editor. We host audio, video, pdf, and image files for you so you don't have to use external links. But if you would like to, you certainly can.

How do you help in building quick email messages on the fly?

  We provide a WYSIWIG (What You See Is What You Get) interface for building email messages. It's like editing in MS Word. We have also have pre-built templates you can use. Knowledge of HTML is not required but is helpful if you plan to create complex email messages.

Can I personalize and customize the email messages?

  Yes and its fairly easy with our WYSWIG editor. Within the editor we provide several place holders for things like your signature, prospect's information etc. You can simply position the place holder within the email message (both the subject line and the body). We have more than 30 place holders. When the email message is actually sent, the place holder values are filled in.

If I find a mistake in my campaign that I recently sent out, can I fix it?

  Yes. Any component of the campaign can be edited at any time. The only exception to this is that the email message, once delivered, can not be retracted. Our higher level applications, bizLead onwards, provide for landing pages that can be modified even after sending campaigns and the prospects always see the latest change.

Sending emails is tough with my email provider. For example, If you forget to send the newsletter to a certain group, you can't just resend the email. Instead, you have to create a copy of the newsletter and then go through the send process again.

  In our system, a campaign is a permanent asset. At any time you can change the list, the email message or any other component. The campaign can be run any number of times. We do not follow the concept of creating lists, email messages and campaigns for a single run.

Many vendors claim email marketing. However in realty theirs is not an email marketing campaign tool. Do you allow your system to be used for prospecting to new businesses?

  Yes. Initially, an email is given a benefit of doubt and allowed to be sent. If a prospect unsubscribes or marks your email as spam, they are automatically excluded from future campaigns.

If an email fails (invalid email) they (my email provider) blocks the entire email account and you have to contact support to help unlock the account. It would be great if you have a fix for this.

  We do not block your account for invalid emails. We use technology to prevent sending emails to bad email addresses, to people who unsubscribe or mark your emails as spam.

Biggest issue with my email provider is the dramatic increase in pricing when you get even 1 subscriber above your limit. How do you charge?

  We charge based on the number of emails sent. Our lowest packages include 5000 email deliveries and you can always buy more. We do not charge by number of prospects and our lowest packages allow a quarter million prospects.

Do you report tracking beyond 24 hours?

  Yes. We report your tracking for the whole month. Provided you are a continuing customer, some tracking is kept much longer.

Even if I am continuing as a customer, my email provider deletes my data after 180 days. So I have to re-import in order to send emails. Do you?

  As long you are an active customer, we don't delete your assets, i.e. lists, email messages, images, multi-media, and prospects.

With my email provider I have to use an API to interface with a third party application for CRM. Do I have to use any APIs in your system?

  No. All our applications are self contained. CRM, email delivery and business intelligence are all integrated within the application.

Do you allow emailing to non opt-in prospects?

  Initially, an email is given a benefit of doubt and allowed to be sent. If a prospect unsubscribes or marks your email as spam, they are automatically excluded from future campaigns.

I am frustrated with my current email vendor. Sometimes I get a partial campaign out the door and run out of credits. I then need to reschedule the campaign after I buy more. I would prefer that it just completes once there are enough credits. Do I get to know how much credits I am left with in your system so I can better plan?

  At all times you can see how many email deliveries are left in your account. If you plan to send your campaign to a large list, all you have to do is buy more email deliveries.

Limited by industry: my company is in the financial services industry and one day my account was frozen by my email vendor. It turns out they decided to stop allowing financial companies to use their platform. It would have been great if they let me know BEFORE they froze my account so I would have some time to transition to another platform. Do you allow affiliate markets, Cryptocurrencies, stock trading or financial sector?

  Yes, we are industry agnostic. As long as you are not violating the law, we do not interfere.

Many email vendors are not supportive and have severe penalties for affiliate marketers. How do you handle affiliate marketers?

  We have no policy against affiliate marketing.

I sent out an email to my list; it wasn't spam, and didn't contain anything negative in it, and all of my leads were opt-ins, not imported... But after sending out a basic email, suddenly I couldn't access my account. My email vendor said something about violating terms of service - and I haven't heard back since. They didn't tell me WHAT was violated, which is also aggravating. Do you ever freeze accounts and for what?

  We do not freeze your account. We use technology to prevent sending emails to bad email addresses, to people who unsubscribe or mark your emails as spam.

How can I check what spam scoring my email message would get?

  As you build your email message, you can check the spam score and edit it to bring it to 0.

How do you handle the failed emails?

  We handle all failed emails, unsubscribes, and spam reports automatically. You never have to manually cleanup lists. We use technology to prevent sending emails to bad email addresses, to people who unsubscribe or mark your emails as spam.

In my current email system, I have to navigate to each individual list to update a person. Do you make it any easier?

  This is a breeze with our applications. One big difference between other email vendors and us is that we do not store a prospect multiple times. A prospect exists one time but can be part of many lists. You update once and all lists automatically pick that up.

My email system lacks filters. I am unable to filter out duplicate email addresses without doing it manually and that takes a lot of time. Are you any better?

  We do not have duplicate email addresses. They get filtered out when you import them. When adding one by one, we notify you if it exists already.

How can I avoid sending duplicate emails to people in different lists?

  The easiest way to do that would be to keep one list for the campaign. You can edit, combine, and recombine lists at any time. In one list, no one can appear twice.

How can I edit lists and move people around?

  List editing is very easy. You can add or remove the prospects any time. You can combine, recombine the lists. You can build a list from a list, merge lists, subtract a list from another. You can also conduct a search (e.g. all prospects that are CEOs and located in a particular zip code) and build a list.

My email provider limits me to 5 groups for sending emails at a time. Do you have any such limitation?

  No. We do not use the concept of groups within lists. You can build as many lists as you like and hook them to any campaigns you like. So there is no need for groups. Our campaigns are plug and play. At any time, you can change which list is used by a campaign.

When uploading large lists, many email vendors will freeze your account for "more information" about how you acquired those contacts. What is your policy?

  The list size is immaterial. We do not freeze accounts or make you wait.

Do I have to wait for an approval before proceeding to use the prospects that I imported?

  No. We can do this because instead of adding bureaucracy we add technology. We use technology to prevent sending emails to bad email addresses, to people who unsubscribe or mark your emails as spam.

Several of our constituents unsubscribed and later they want to receive emails from us. How can we do this?

  All you need to do is send them a subscribe request email. Upon them subscribing back, they can start receiving emails from you. We comply with CANSPAM rules.

My email provider has very strict spam limit, which makes it almost impossible for me to send out my campaigns. How do you handle it?

  We handle all spam reports automatically. You never have to manually cleanup lists. We use technology to prevent sending emails to those addresses.

Do I receive any failed email notifications?

  No. We do not clutter your inbox with such emails. You can always see the failed emails in your account.

Can I receive feedback from the unsubscribees?

  Yes. All unsubscribes are reported in your account along with a reason for unsubscribing if the prospect chose to provide one.

Do I unsubscribe prospect in every list they are in?

  No. One big difference between other email vendors and us is that we do not store a prospect multiple times. A prospect exists one time but can be part of many lists. So you just have to unsubscribe a prospect one time.

How do I know my emails have been delivered?

  bizMail tracking includes email opens, total sent, successfully delivered and failed (bounced and deferred). bizMail+, being released soon, also includes who opened the emails and lets you respond to them. bizLead, coming soon, has a complete spectrum of tracking leading to comprehensive business intelligence. Even if you start with bizMail, the work you put in will be preserved as you move between applications. All tracking is reported in real time.

Many email providers use their logos and promotional verbiage in my emails. Do you?

  No. Your prospects only see your information, not ours.

Do you have any limits on number of emails I can send?

  No. We have no limits. The only limits are the number of email deliveries you have purchased.

Can I clone a letter series over to another campaign?

  In our system, an email message is an asset that is independent of a campaign. Once built, it can be used in any number of campaigns.

I would like to break down which users opened my email and clicked a link. Is that something you provide?

  bizMail tracking includes email opens, total sent, successfully delivered and failed (bounced and deferred). bizMail+, being released soon, also includes who opened the emails and lets you respond to them. bizLead, coming soon, has a complete spectrum of tracking leading to comprehensive business intelligence. In bizLead, we provide how many times an email has been opened and a link clicked. We provide page navigation statistics as in which pages were opened and how many times and the last visited. Even if you start with bizMail, the work you put in will be preserved as you move between applications. All tracking is reported in real time.

My email provider can not handle text based emails. Can you?

  Yes, we can. You can build any type of email messages, from the simplest to the most complex. We do not force you to use HTML or templates but you do have those options.

How do I ensure my email messages are going to look pretty across different email browsers such as outlook, gmail etc.?

  Once you build your email message, you can preview it. In addition, you can send a test email to yourself. You can also build a test list made up of gmail, yahoo, hotmail and other email addresses and send out the email campaign to this test list.

Do I need to use external links for photos and videos in my email messages?

  We host audio, video, pdf, and image files for you so you don't have to go outside. But if you would like to, you certainly can.

Can I freely load, size, move my images?

  Yes, you can. It's fairly easy with our WYSWIG editor.

Can I build my own templates and reuse them?

  Yes. You can build an email message that you would like to use as a template. Then just make a copy and edit.

How can I import the messages that I either got built through other editor or another email provider?

  Simply copy and paste the HTML source in our editor.

How many images can I have in the email message?

  There is no limit. However to avoid getting caught into spam filters, you may want to have an optimal balance of text and images.

Can I superimpose text on image or vice versa?

  Yes, you can by using overlays feature.

Do you have spell check functionality in your email message editor?

  Yes.

Do I have to load all the photos before using them in the email message builder?

  You can either load or use external links of photos.

I am writing a long email message. I would like the prospect to jump back and forth between different sections of the email message when viewing. How can I do that?

  Use anchors in our editor.

Can I put my phone number in the footer information with our address?

  Yes, you can. Within the editor we provide several place holders for things like your phone number. You can simply position the place holder within the email message. When the email message is actually sent, the place holder values are filled in.

When wishing to review and share our communication plan, I have a hard time printing out the emails through many email providers. In the end, we have to copy the emails, paste into word, and then print. Is it possible to print them directly from your email message builder?

  Yes. The editor has printing capability.

Does your system deliver reporting in real time?

  All tracking is reported in real time. bizMail tracking includes email opens, total sent, successfully delivered and failed (bounced and deferred). bizMail+, being released soon, also includes who opened the emails and lets you respond to them. bizLead, coming soon, has a complete spectrum of tracking leading to comprehensive business intelligence. Even if you start with bizMail, the work you put in will be preserved as you move between applications.

How much space do you allow for storing images?

  Our lowest packages include 5 GB of storage. Higher packages have more.

Is there a way to set an email to send as a recurring email?

  Yes. You can set up multiple delivery schedules for a campaign.

With my current email provider, editing a scheduled campaign is not allowed. I have to first un-schedule it, edit and then reschedule. What are my options with your system?

  Any component of the campaign can be edited at any time until it gets sent. It can even be edited after sending, for the next run.

I was told by my email provider that we could no longer send emails to customers over 18 months old. What is your policy?

  We do not have any such restriction.

Can I send out my campaign right away if my list is not approved?

  We do not approve lists. You send your campaign when you are ready. We use technology to prevent sending emails to bad email addresses, to people who unsubscribe or mark your emails as spam.

Can I view a previous campaign to keep track of the performance?

  You can always track the performance of a campaign. bizMail tracking includes email opens, total sent, successfully delivered and failed (bounced and deferred). bizMail+, being released soon, also includes who opened the emails and lets you respond to them. bizLead, coming soon, has a complete spectrum of tracking leading to comprehensive business intelligence. Even if you start with bizMail, the work you put in will be preserved as you move between applications. All tracking is reported in real time.

My email vendor allows me to import data straight into a list. As a result, I end up with the same person appearing multiple times in my account. Not only it creates a lot of inconvenience, but it can get expensive as I have to pay for each subscriber in a list. How can I avoid that in your system?

  One big difference between other email vendors and us is that we do not store a prospect multiple times. Our data import process performs many checks. It checks for and flags repeating records within the file as well as pre-existing prospects in your account. The records flagged with any problem are not imported. You can build up to 2 lists, one for the new prospects and one for the pre-existing ones.

Can I accidentally delete lists or images that are being referenced in my campaigns?

  We pre-check dependencies before allowing deletion of assets (images, lists, and email messages). We let you know where an asset is being used.

Do you allow sending test emails to more than 5 people?

  Yes. You can send test emails to as many people as you like. Simply add them to the list.

Many email vendors allow you to export prospects from lists. I end up dealing with multiple files and also a prospect repeating in multiple files. Moreover the prospect information (e.g. job title) may be inconsistent between files. It takes me hours or days to clean up. How are you able to overcome such a situation?

  This is a breeze with our applications. One big difference between other email vendors and us is that we do not store a prospect multiple times. A prospect exists one time but can be part of many lists. You can export all the prospects in your account or export lists. To make our exports even more powerful, you can conduct a search (e.g. all prospects that are CEOs and located in a particular zip code), build a list and export that list.

How do I ensure that the prospects who marked me as spam, unsubscribed or whose emails failed, do not receive my future campaigns?

  You don't need to do anything. We do that for you. We use technology to prevent sending emails to bad email addresses, to people who unsubscribe or mark your emails as spam.

In my current emailing system, I get some open reporting. But I can not figure out total clicks and unique clicks. What kind of click reporting do you provide?

  bizMail tracking includes email opens, total sent, successfully delivered and failed (bounced and deferred). bizMail+, being released soon, also includes who opened the emails and lets you respond to them. bizLead, coming soon, has a complete spectrum of tracking leading to comprehensive business intelligence. In bizLead, we provide how many times an email has been opened and a link clicked. We provide page navigation statistics as in which pages were opened and how many times and the last visited. Even if you start with bizMail, the work you put in will be preserved as you move between applications. All tracking is reported in real time.

Things like A/B testing and automation are likely beyond the reach of the novice user with the email system I use. How accessible are these features in yours?

  You can easily perform A/B testing in our system. Use 2 campaigns, 2 lists and 2 email messages.

Do you impose any limitations on changing an existing "regular" campaign into an A/B test?

  We do not designate a campaign as a regular campaign vs. A/B testing campaign. Each campaign will provide you statistics. It's up to you how you decipher the results.